Shipping policy

Thank you for choosing NivoElements. We are committed to providing a reliable and straightforward shipping experience for our customers.

Shipping Areas

This shipping policy applies to orders shipped within the United States.

Delivery Timeframes

  • Shipping Cost: Free Standard Shipping on all orders
  • Order Cut-off Time: 17:00 (ET)
  • Handling Time: 1–2 Business Days (Mon–Fri)
  • Transit Time: 4–6 Business Days (Mon–Fri)
  • Total Delivery Time: 5–8 Business Days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, peak shipping periods, or other circumstances outside our control.

How We Ship

We ship orders using trusted carriers, including USPS, UPS, and FedEx.

The carrier used for your order may vary depending on your delivery address, package size, and shipping requirements. Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

Shipping Costs

  • Free Standard Shipping: We offer free standard shipping on all orders shipped within the United States.
  • No Minimum Order Requirement: There is no minimum purchase amount required to qualify for free standard shipping.
  • Final Checkout Price: The total amount displayed at checkout is the amount you will pay for your order, with no additional standard shipping charges.

Order Cancellation & Address Changes

  • Address Changes: If you need to change or correct your shipping address, please contact us at support@nivoelements.com as soon as possible. Address changes can only be made before your order enters processing or is prepared for shipment.
  • Cancellations: Orders may be cancelled within 24 hours of purchase. To request a cancellation, please contact us at support@nivoelements.com. After this period, your order may have already entered processing or been prepared for shipment, and cancellation may no longer be possible.

Customs & Taxes

For orders shipped within the United States, no customs duties or import taxes apply. The price shown at checkout is the final amount, including any applicable taxes and charges.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

You can use the tracking details provided in the email to monitor the progress of your shipment.

Please note that tracking information may take approximately 24–72 hours to update after your order has been shipped.

If your package is delayed or appears to be lost in transit, please contact us at support@nivoelements.com. Our customer service team will review the shipment information and assist you with the next steps.

Multiple Item Orders

If your order contains multiple items, we will make every effort to ship them together.

However, in some cases, items may be shipped separately due to product availability, warehouse arrangements, or logistics requirements.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Delayed or Lost Orders

Our estimated total delivery timeframe is 5–8 business days.

If your order has not arrived within the expected timeframe, please check your tracking information first.

If the tracking information has not been updated or your shipment appears significantly delayed, please contact us at support@nivoelements.com with your order number.

If an order remains undelivered for more than 30 days after shipment, please contact our customer service team so we can investigate the shipment. Where a package is confirmed as lost or undeliverable, an eligible order may qualify for a replacement or refund in accordance with our policies.

Contact Us

  • Store Name: NivoElements
  • Email: support@nivoelements.com
  • Phone: +1 313-525-7866
  • Address: 3678 S State St, Ann Arbor, MI 48108, United States

Customer Service Hours (ET):
Mon – Fri: 9am – 6pm

Response Time: Within 1 business day