Our estimated delivery time is 5–8 business days in total.

Orders are usually processed within 1–2 business days. After your order has been processed and dispatched, shipping typically takes 4–6 business days.

You will receive a shipping confirmation email with tracking details once your order has been shipped.

Yes. NivoElements offers free standard shipping on all orders.

There is no minimum order value required to qualify for free shipping.

The total amount shown at checkout is the amount you will pay, with no additional standard shipping charges.

Once your order has been shipped, you will receive an email containing your tracking number and tracking information.

You can use your tracking number on our order tracking page to check the latest delivery updates.

Tracking information may take 24–72 hours to update after your order has been shipped.

If you experience any issues with tracking, please contact us at support@nivoelements.com.

Yes. Orders may be cancelled within 24 hours of purchase.

To request a cancellation, please email us at support@nivoelements.com.

After the 24-hour cancellation period, your order may already have entered processing or been prepared for shipment, and cancellation may no longer be possible.

We accept eligible returns within 30 days of delivery, provided that:

• Items are unused and in their original condition.
• Original tags remain attached, where applicable.
• Products are returned in their original packaging.
• Proof of purchase is provided.

To initiate a return, please contact our customer service team before sending your item back. Returns sent without prior approval may not be accepted.

Return shipping responsibility depends on the reason for the return.

Incorrect, damaged or defective items

If you receive an incorrect, damaged or defective item due to our error, we will provide return instructions and cover the applicable return shipping costs.

Change of mind

If you changed your mind or ordered the wrong item, you are responsible for arranging and paying for tracked return shipping.

We recommend using a trackable shipping service, as we cannot be responsible for return parcels lost in transit.

No. NivoElements does not charge restocking fees on eligible returns.

Once your returned item has been received and inspected, we will notify you by email.

Approved refunds will be issued to your original payment method.

Please allow approximately 1–3 business days for the refund to be processed after approval. Additional time may be required for the funds to appear in your account, depending on your bank or payment provider.

Yes. We offer exchanges for eligible items, subject to product availability.

You are responsible for returning the original item to us. Once the return has been received and inspected, we will arrange shipment of the approved replacement item without an additional standard shipping charge.

Occasional delays may occur due to carrier disruptions, weather conditions, peak shipping periods or other circumstances outside our control.

If your order has exceeded the estimated 5–8 business day delivery timeframe and your tracking information has not been updated, please contact us at support@nivoelements.com.

Our customer service team will review the shipment information and assist you with the next steps.